Privacy Policy

Privacy Policy for SC Southern Tours & Travel Sdn Bhd

Introduction

SC Southern Tours & Travel Sdn Bhd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, disclose, transfer and store your personal data when you:

visitand interact with our website com (“Website”);
makeenquiries, bookings, participate in tours, or engage with our services;
contactus by email, phone, social media, or

By using our Website or services, you acknowledge that you have read and understood this Policy.

What information do we process?

Information you provide to us

When you use our services or contact us, you may provide us with personal data such as:

yourname, address, email address, telephone/mobile number;
travellerdetails (for you and/or your group) including passport number, date of birth, nationality (if required for travel bookings);
travelitinerary, preferences, accommodation/transportation requirements;
paymentand billing information (when booking services);
anyother information you choose to provide (e.g., special requests, dietary or medical requirements).

Information we collect automatically

When you visit our Website we may automatically collect:

deviceand browser information, IP address, location data (if you allow or as inferred);
browsingbehaviour (pages visited, links clicked), cookies and similar tracking technologies;
informationabout how you use our Website and interact with our

Informationcollected from third parties

We may receive personal data about you from third-party service providers or partners (e.g., payment processors, accommodation/transportation providers, travel insurance companies) to enable your booking and travel arrangements.

Purposes and lawful basis for processing

We process your personal data for the following reasons:

To respond to your enquiries and manage your bookings (performance of a contract);
To provide the tour, travel, accommodation, transportation and related services you have requested;
To manage our business operations, forecasting, internal reporting and improvement of our services (legitimate interests);
To send you promotional communications about our tours and travel services, if you have consented or have not opted-out (consent or marketing legitimate interest where permitted);
To comply with legal obligations (e.g., travel regulations, immigration requirements, tax laws).

Cookies and tracking technologies

We use cookies and similar technologies on our Website to enhance user experience, analyse site usage and support marketing efforts. These may include:

sessioncookies (to enable you to move around the Website and use key features);
analyticscookies (to analyse how users navigate our Website);
marketing/advertisingcookies (to track users across websites for proﬁling and targeted advertising).

You may reject or restrict cookies via your browser settings; please note that restricting cookies may affect certain features of the Website.

Sharing your information

We may share your personal data with third parties when necessary for the purposes above. Such parties may include:

accommodationproviders, transportation/coach companies, airlines, insurance providers, tour operators and other travel-service suppliers;
paymentprocessors and banks;
externalIT, hosting, web-analytics, marketing, support and administrative service providers;
legalor regulatory authorities, if required by

We ensure that where we share your data with third-parties, appropriate safeguards and contractual obligations for data protection are in place.

Data retention

We will retain your personal data for as long as it is necessary to fulﬁl the purposes described in this Policy, including for legal, accounting, tax, insurance or operational reasons. Once retention is no longer required, we will securely delete or anonymize your data.

Your rights

Depending on your jurisdiction, you may have rights regarding your personal data including:

theright to access a copy of your personal data;
theright to correct or update inaccurate or incomplete data;
theright to request erasure of your data in certain circumstances;
theright to restrict or object to our processing of your data;
theright to data portability (to receive your data in a structured, commonly used machine-readable format) where applicable;
theright to withdraw your consent (if processing is based on consent) without affecting the lawfulness of processing before withdrawal.

If you wish to exercise any of these rights, please contact us at the contact details below. We may require veriﬁcation of your identity.

If you are based in a jurisdiction with a relevant supervisory authority (such as Malaysia’s Personal Data Protection Department (“PDPA”)) you have the right to lodge a complaint with that authority.

International transfers

Because we operate globally and engage service-providers abroad, your personal data may be transferred to, stored or processed in countries outside your country of residence. Where such transfers occur, we ensure there are appropriate safeguards (e.g., standard contractual clauses or other recognized transfer mechanisms) or the jurisdictions provide an adequate level of protection.

Security

We use technical and organisational measures appropriate to the nature of the data and risks involved (e.g., encryption, secure storage, access controls) to protect your personal data from unauthorized access, alteration, disclosure or destruction.

Direct marketing communications

We may use your personal data to send you marketing communications (email, SMS/WhatsApp, phone) about our travel and tour services. You will be free to opt-out of these communications at any time using the unsubscribe link in our communications or by contacting us. Even after you opt-out, we may still send you administrative messages regarding your bookings, changes, or service notiﬁcations.

Changes to this Policy

We may update this Policy from time to time. The latest version will always be published on our Website with an updated “Effective date”. We encourage you to review this Policy periodically.

Contact Us

If you have any questions, wish to exercise your rights, or complain about how we process your data, you can contact us at:

SC Southern Tours & Travel Sdn Bhd

Address: No 5 & 5a, Jalan Perdagangan Damai, Taman Nusa Damai, 81700 Pasir Gudang, Johor, Malaysia

Email: Enquiry@scsoutherntours.com Phone: +60 7-252 1062

Deffinitions

“Personal Data” means any information relating to an identiﬁed or identiﬁable individual. “Processing” means any operation performed on personal data (collection, storage, use, disclosure, etc.).

SC SOUTHERN TOURS & TRAVEL SDN BHD